EMNA's CV
Profile summary
Trilingual hospitality and guest relations professional with 3 years of experience across 4 organizations, operating in the GCC and international environments. Skilled in guest relations, customer service, and restaurant operations with a background in broadcast media and care support. Communicates fluently in Arabic, French, and English while coordinating teams and handling client requests.
Career highlights
Guest Relations and Service: Welcomed international guests and VIP visitors at a luxury hotel while coordinating across departments to ensure efficient service delivery.
Restaurant Operations and Supervision: Managed daily café and restaurant operations, supervised service staff, handled customer requests, and monitored guest satisfaction.
Key skills
Professional experience
Managed daily café and restaurant operations, overseeing service activities and staff coordination. Supervised service staff while handling supplier coordination, inventory control, and staff scheduling.
- Monitored guest satisfaction levels and maintained service quality standards across daily operations.
- Ensured facility compliance with hygiene, food safety, and operational procedures.
- Resolved customer requests, complaints, and service issues professionally.
Handled guest enquiries, requests, and service needs professionally while coordinating with hotel departments to ensure efficient guest assistance.
- Welcomed and assisted international guests, including VIP guests.
- Contributed to a personalised, high-standard guest experience.
Education
- Institut Supérieur des Langues de Tunis – Tunisia
- Multimedia training – Tunisia
Languages
Arabic · Native
French · Professional
English · Professional